We offer a number of computer, laptop and network support services across the whole of Oxfordshire, including:
When your computer, laptop or network stops working, we know how distressing and annoying this can be and we understand you want to be back up and running as quickly as possible.
We treat our home, business and school users with the same priority and offer a fast, efficient and reliable service to get you back up and running.
How do we do it?
We offer onsite, offsite and remote services and utilise the resources we have available to us. Sometimes it’s not possible to resolve an issue onsite and we have to take a machine away to diagnose and repair the problem.
We aim to always come to you, whether that is to fix onsite or collect a machine for offsite repair. Sometimes, to save time and get a faster repair, we ask that the machine is dropped off to us.
What do we charge?
Onsite and offsite support is charged at £48 per hour (inc. VAT). Remote Support is charged at £30 (inc. VAT). We DO NOT charge a call out fee, or mileage costs. Where possible we will give an estimate of the cost up front and advise if a machine is not worth repairing.
How long will a repair take?
Repair lengths vary depending on the problem and individual circumstances. All requests are logged and tracked in our service desk system allowing us to ensure the fastest repair time possible.
Our plans have been specifically designed around our home users and to help you enjoy a trouble free time with your technology. The home user support plans provide the home with its very own IT department that is just a phone call away, hopefully making you feel like you can call us whenever you have a problem, instead of letting the problems build up or beat you and worrying about the cost.
All for £23.99 (inc. VAT) per month.
"We are very pleased to have found a company that are quick and helpful and appear to be able to address all of our IT concerns. Rob is friendly and professional – always turning up on time and explaining clearly the reason for our problem. To have help at the end of the phone is a relief – thank you!"
St. Hugh of Lincoln Nursery School - Witney
"As a small company it is invaluable to have such great IT support so easily available – Rob is always quick to respond, extremely helpful, friendly and trustworthy. He is always happy to provide advice – I would be happy to recommend Oxford IT Solutions to anyone needing IT support."
Margaret, Style Infusion Ltd
"We have been using the web development services of Oxford IT Solutions and find Rob helpful, friendly and extremely competitively priced. They have gone above and beyond to make sure our services work as efficiently as they do. I would highly recommend them to anyone.
"Oxford IT Solutions is always my go to place when I have a problem with my computers. Recently they did a brilliant job helping me to build my own website. I haven't got a lot of technical skills and Both Rob and Jen were very patient with me. I am very pleased with my website."
Julie Farren - Glazed and Kiln Fused, Tackley