Any questions about our services,
or if you need IT support in Oxford,
call us on 01865 364 995

Home User Support Plan - Even with the smallest of issues, wouldn’t it be great to have your own IT department that you call upon whenever you want?

Why choose the Home User Support Plan?

Using our support plan, we take the responsibility of running your home system so you don’t have to worry about it. Our standard and premium price plans will both provide you with a high quality support service for a low fixed monthly price so you know exactly what your IT budget will be, with no surprises.

What are the key benefits?

Cost Saving & Reassurance
By paying for your support over a 12 month period, and with a considerable hourly rate discount, you’re not going to get caught out with a big bill if something does go wrong.

Jargon Free
Explaining technical problems and resolutions in a jargon free manor is somewhat of a technical issue in itself. But we try to make sure that we can find a way in which to relate with you, so you can better understand.

You have immediate access to IT professionals when you need them
You have access to professional IT support, so on the days when your computer or device is not quite working how it normally would or even simply, you’re worried that you’re not using your software or devices in the most effective way, then just remember, professional support is only a phone call away.

If you need help right now, call us on 01865 364995 and speak to a professional.

What exactly does the support plan give you?

  1. Unlimited Telephone Support
    You have direct access to our friendly local technical experts via phone or email.
  2. Unlimited Remote Support Service
    Within minutes or even seconds of your call our technicians can view and operate any of your computers, saving you time and money. It is totally secure and means that we can fix most of your computer problems instantly without you having to wait for a technician to visit.
  3. 5 hours onsite
    In the unlikely event we can’t fix your system remotely we will arrange for one of our locally based engineers to attend your site at your convenience. You may also wish to use the onsite time for routine maintenance. Regular maintenance of a computer has proven to increase its lifespan, and also ensure everything operates smoothly.
  4. Any device covered
    We’ll cover any IT device in your home, not just a single computer or laptop. Problems with your tablets, mobile phone, broadband, wireless network, printers and software are all covered too.
  5. Help and advice
    We’re not just here to keep your computer systems running smoothly. We know lots about computers and how to use them to their full potential, and we’re happy to share this knowledge with you. We will be delighted to offer you as much advice and guidance as you need on getting the most from your technology.

What plans are available?

We have two types of plans available for your home; standard and premium. The differences are shown below.



5 hours of on or offsite support

Unlimited remote, phone and email support

2 hour response time

24 hour resolution

Support Mon - Fri 8am - 6pm.
Excludes bank holidays





5 hours of on or offsite support

Unlimited remote, phone and email support

2 hour response time

12 hour resolution

Dedicated out of hours number

1TB of cloud storage for backup

Support Mon - Sun 8am - 10pm.
Includes bank holidays


Client: Old Prebendal House
Service: Web Design, Web Development

Client: Music Box Oxford
Service: Web Design, Web Development

Client: Ewelme Parish Council
Service: Web Design, Web Development, Web Admin

Client: Oxfordshire Hypnotherapy
Service: Web Design, Web Development

View more work in our portfolio.

"We are very pleased to have found a company that are quick and helpful and appear to be able to address all of our IT concerns. Rob is friendly and professional – always turning up on time and explaining clearly the reason for our problem. To have help at the end of the phone is a relief – thank you!"

St. Hugh of Lincoln Nursery School - Witney

"As a small company it is invaluable to have such great IT support so easily available – Rob is always quick to respond, extremely helpful, friendly and trustworthy. He is always happy to provide advice – I would be happy to recommend Oxford IT Solutions to anyone needing IT support."

Margaret, Style Infusion Ltd

"We have been using the web development services of Oxford IT Solutions and find Rob helpful, friendly and extremely competitively priced. They have gone above and beyond to make sure our services work as efficiently as they do. I would highly recommend them to anyone.

Silverstone Circuit

"Oxford IT Solutions is always my go to place when I have a problem with my computers. Recently they did a brilliant job helping me to build my own website. I haven't got a lot of technical skills and Both Rob and Jen were very patient with me. I am very pleased with my website."

Julie Farren - Glazed and Kiln Fused, Tackley