Telephone Scams - Don't get caught out

Posted: 10/11/2017 00:00:00 by Rob Williams

Over the past week we've had several reports from clients that have fallen victim to phone scams, and in some cases, large sums of money have been lost.

As a result of the increase number of scam calls being made, we wanted to remind you that if you receive a phone call from a security 'expert' or a reputable company such as BT, and the caller is reporting to you that there is a fault with your phone, broadband or computer etc. then it's a scam.

This style of scam has been going now for several years and has begun to increase again over the past few months. Every week we are hearing of stories from customers on how they have fallen victim to it.

How does it work?
The scammer calls you, and asks for you by name. They say they are a from a reputable company such as Microsoft or BT, another legitimate company, or a Microsoft Partner. They often start off very polite and convincing. They inform you that they have detected a virus or other problem with your computer, phone or broadband and that they can help solve this.

Next, some scammers will ask you to give them remote access to your computer which is then used to get hold of your personal data, others will simply get you to download a tool that they claim will fix it for you, this however is just malware being installed. Others just simply ask for money in return for ‘lifetime’ protection.

Please remember, no legitimate company - certainly not Microsoft or BT - is ever going to call you in this way. For one thing, they won't know that you have a problem unless you've reported it. They've got your name from the phone book, or any one of the thousands of marketing lists on which your details probably reside. They know nothing about your set up.

If you receive such a call, please just hang up, don’t let them have access to your computer, and certainly, don’t give them any money!

If you have any concerns, or require assistance following one of these calls, please call us on 01865 364995.

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