CRM systems - should you have one?

In any business, the most valuable asset is argued to be the customer, but in many small businesses we come across, the management of the customer information is poor, often spread across multiple spreadsheets or worst still, on paper. As a business grows and increases it's customer base, and staff numbers, an inefficient system could bring you a whole host of problems.

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Published 04/09/2017 by Rob Williams